Frequently Asked Questions (FAQ's)

1. What is your standard delivery time?
We strive to deliver your order within 10 to 14 business days from the date of order confirmation. Delivery times may vary based on your location and the availability of stock. If there are any delays, we will notify you with an updated estimated delivery date.

2. How can I track my order?
Once your order has been shipped, we will send you an email with your tracking number and a link to track your order's status. You can also track your order directly on our website using the tracking number provided. If you don't receive tracking information, please check your spam folder or contact us for assistance.

3. Do you offer free delivery?
We offer free delivery on selected products or during specific promotions. Delivery charges typically apply based on the size, weight, and your shipping location. Any available free delivery promotions will be clearly stated at the time of purchase.

4. What should I do if my product arrives damaged or defective?
In the rare event that your item arrives damaged or defective, please notify us within 7 days of receiving your order. To initiate a return or exchange, send an email to syncspacepty.ltd@gmail.com with photos of the issue and your order number. We will arrange for free return shipping and offer either a full refund or a replacement.

5. Can I return a product that is not defective?
Yes, we accept returns for non-defective products within 14 days of delivery, provided the product is unused, in its original packaging, and in resellable condition. Return shipping costs for non-defective products will be the responsibility of the customer. Contact us at syncspacepty.ltd@gmail.com for further instructions.

6. Can I modify or cancel my order after it has been placed?
We can only modify or cancel orders that have not yet been processed or shipped. Contact us to request changes within 24 hours of placing your order. After this time, your order may already be in processing for shipment, and changes or cancellations may not be possible.

7. How do I contact customer service?
You can reach our customer service team by emailing us at syncspacepty.ltd@gmail.com. We aim to respond to all inquiries within 24 hours during business days (Monday to Friday). If you're contacting us over the weekend, please allow up to 48 hours for a response.

8. How can I ensure the product I want is in stock?
Our website is updated regularly to reflect current stock levels. If a product is out of stock, you will be notified when viewing the item. If an item becomes unavailable after you place your order, we will reach out to you and offer a replacement product of equal value.

9. What is your warranty policy?
Most of our products come with a 1-year limited warranty against manufacturing defects. This warranty covers any defects that arise from normal use. It does not cover damage caused by misuse, accidents, or wear and tear. If you experience any issues with your product, reach out to our support team at syncspacepty.ltd@gmail.com for assistance.

10. Is my personal information safe when I shop with Sync Space?
Yes, your privacy and security are very important to us. We use secure, encrypted payment gateways for all transactions and never share your personal information with third parties without your consent. For more details, please refer to our Privacy Policy.

11. Can I change my delivery address after placing an order?
If you need to update your delivery address, please contact us as soon as possible, preferably within 24 hours of placing your order. Once your order has been processed or shipped, it may not be possible to make changes. Double-check your address before completing your order to ensure accuracy.

12. How do I leave a review for a product?
Once your order has been delivered, you can leave a review on the product page. Share your honest experience with us and provide feedback on how we can improve. We value your opinion and use reviews to help enhance our products and services.

13. What if I need further assistance?
If you have additional questions or need help with anything related to your order, contact us at syncspacepty.ltd@gmail.com. Our customer service team is here to ensure you have a great experience shopping with Sync Space.

14. How can I stay updated on new products or promotions?
To stay informed about our latest products, promotions, and discounts, sign up for our newsletter at the bottom of our website. We’ll send you regular updates on new arrivals, special offers, and exclusive deals.

Thank you for choosing Sync Space! We are dedicated to creating the perfect workspace for you and are here to support you every step of the way.