Policies

Familiarize yourself with our important policies, rules and regulations of trade, and other vital pieces of information to making your Sync Space experience as efficient as possible. We strive to be transparent and to operate in good faith all the time.

At Sync Space, we are committed to providing an exceptional shopping experience built on trust, quality, and transparency. Below are our key policies, shaped to reflect our values and address your needs.

Privacy Policy

Your privacy is a top priority. We use secure, encrypted payment gateways to protect your personal and financial information. We never share your details with third parties without your consent.

Order Tracking

We keep you informed every step of the way. Once your order ships, you’ll receive an email with a tracking number and link to monitor its progress. You can also track your order directly on our website. For assistance, email us at syncspacepty.ltd@gmail.com.

Transparency

We believe in honesty and clarity. All product descriptions, pricing, and promotions are accurate and regularly updated. In case of any discrepancies or issues, we will notify you promptly and ensure fair resolutions.

Shipping Policy

Standard delivery: Orders are delivered within 10 to 14 business days of confirmation.

Free shipping: Available on select products or during promotions, as indicated at checkout.

Address changes: Delivery address updates must be made within 24 hours of order placement.

For any delays or stock-related issues, we’ll provide timely updates.

Returns & Refunds

Defective Products: Notify us within 7 days of delivery for a free return or replacement. Provide photos of the issue and your order number for faster processing.

Non-Defective Products: Returns are accepted within 14 days, provided items are unused, in their original packaging, and in resellable condition. Return shipping costs will apply.

To initiate a return or refund, contact us at syncspacepty.ltd@gmail.com.

Warranty Policy

Most Sync Space products come with a 1-year limited warranty against manufacturing defects. This warranty does not cover wear and tear, misuse, or accidents. For warranty claims, reach out with proof of purchase and product details.

Customer Service Policy

We are dedicated to excellent service. Contact us at syncspacepty.ltd@gmail.com for inquiries, order changes, or support.

Response time: 24 hours on business days (Monday to Friday).

Weekend inquiries: Please allow up to 48 hours for a response.

Product Reviews

We value your feedback! Share your experiences by leaving a review on the product page after delivery. Your insights help us improve and inspire others.

Thank you for choosing Sync Space! We’re here to create workspaces that enhance productivity, comfort, and style.